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E Mails
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Customers/ Reps can initiate tickets via email.
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Automatically insert emails as tickets
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Configure email accounts via control panel .
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Inbuilt routing engine .
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Choose outgoing email address.
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Associate category with incoming mails .
Ticket Management
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Tickets can be generated via emails; web based helpdesk, forms or can be created on behalf of the customer in case of phone or fax..
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Each request given a unique ticket number .
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10 digit ticket number (Can hold up to 10 billion tickets).
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You can configure suffix and prefix information of ticket.
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Ability to lock tickets .
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Ability to reopen any closed ticket
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