• Ability to store standard answers.
• Your representatives can collaborate and store answers while replying to the tickets.
• Supports Attachments .
• Supports HTML/Text messages.
• Store articles according the Category, subcategory and keywords.
• Inbuilt Keyword based Search Engine.
• Easy migration to reply screen .
• Category, sub category and article wise access right management for your customers and representatives.
• Approval mechanism for the new articles.
• Can act as Download center.
• Based upon CBR research.
• Inbuilt spell checker.
  
  

  Next Page