Features
Customer Helpdesk
- Generate and track tickets .
- Profile Management .
- Self Help capabilities .
- Unlimited attachments .
- If customers are unable to resolve their issues via Self Help they can generate ticket for representatives .
- Customers can specify Priority and Category of the tickets .
- Entire Customer History. Track all their previous tickets and their responses given by representatives. .
- End users view Knowledge Base depending upon the clients right groups they belong to.
- End users can check status of work requests.
